COO
Dave handles all day-to-day service operations. He came to Pondsco after a 20-year career where his history of highlighted success in operations, employee development and training programs was refined while leading teams at Discover Card, Dish Network and Service Source. He’s a creative problem solver who uses innovative approaches to increase efficiencies, improve production and expand employee expertise. He takes pride in each customer partnership and leverages his team’s strengths to deliver exceptional results.
Dave’s passion is the line level employee. In a historically low tech high turnover business, extensive training, coaching, mentoring, and accountability are critical for a stable workforce. Dave takes pride in delivering “best in class” service for each customer via thoroughly trained and motivated employees.
